Returns, Refunds & Cancellations
If you are not satisfied with your purchase from CureFix you can request a return to us and we will provide either a replacement or a refund. Whether an item is faulty, damaged or no longer needed, be sure to read our returns and refunds policy below.
Products no longer required
If you wish to return a product that is no longer needed, we will provide you with a refund of the product price, subject to a 25% restocking charge and excluding any delivery charges. The return should be made within 14 days of the product being delivered to you.
Send an email to sales@curefix.co.uk and we will arrange for the product collection by our nominated carrier. There will be a minimum collection charge of £22, payable by you, which may increase depending on your location and product type. Your refund will be processed within 14 days.
Unfortunately, we are unable to accept returns of powder-based products such as cements and plasters. This is because they have to be stored in a certain way. Once a powder-based product is taken out of storage, its shelf-life is reduced.
Faulty or damaged products
In the unlikely event that products in your order (including special orders and made-to-measure items) are faulty or damaged, we will either exchange them or provide you with a full refund. You must let us know of any damaged products or defects within 14 days of the product being delivered. This needs to be done in writing by post or email at sales@curefix.co.uk. We reserve the right to inspect all returned products before agreeing to any part refund, full refund or product exchange.
You can choose to return the faulty or defective products to us yourself or we can arrange a collection of the product through our nominated carrier. In both cases, the cost of the return will be covered by us. The return should be made within 14 days of informing us about the faulty or damaged products.
To arrange for the product to be collected, please send an email to sales@curefix.co.uk with your order number and product details. We will then either dispatch a replacement or process a refund. All refunds will be made to the account used at the point of purchase.
Cancellation Rights
- You can cancel any online order, excluding any bespoke or made to measure products, and receive a full refund by notifying us via email
- Refunds will be paid to the payment card used to place the order and will be made as soon as possible, and no later than 14 days after our receipt of the returned products, or 14 days after our receipt of evidence of the return of the products to us. We are permitted to reduce your refund to reflect any reduction in the value of the products which are due to the manner in which you have handled them.
- Please note that if you cancel an order after the product has been dispatched, you will be charged the cost of delivery. We can also not refund these goods until we have confirmation that they have been returned to the depot in a re-saleable condition.
- Cancelling any part of an order that has been delivered means you will be responsible for returning the product(s) to us at your cost. We must be notified of the cancellation within 14 days from the date of delivery. The non-refundable items are listed above in Returns.
- All returned goods are subject to a 25% restocking fee, this fee is deducted from the order refund.
Further information
All refunds will be made to the account used to purchase the product. This does not affect your statutory rights under the Consumer Rights Act 2015. For more information, read our Terms and Conditions page.